Patient journey · 2026 → 2030
Four years, and one voice she already knows.
Eight stops. Step through the journey and watch custody of the work change hands.
A practice rig, not a product · nothing here is cleared for clinical use
Referral callnon-clinical
The two weeks beforenon-clinical
Days 0–28, the drop regimendetect & route
Patient
Margaret, 74one phone, one voice she knows
The care lineon the practice’s number · says it is AI in sentence one
Practice
Clinician rulesroutine gets logged · anything concerning goes to a person
On-call surgeonsees the transcript
Front deskno agent — work arrives here
Surgical coordinatorin person, surgery day
B+L
Her recordone thread, eye one to eye two
Nurse deskreviews every escalation
Pharmacovigilance intakeagent tags · a person decides · weekly batch
teal — built and running today
← → step · esc overview